Experience
TERMS AND CONDITIONS
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Weekly package prices include: 7 nights’ full-board residential accommodation, 15 hours’ English language tuition, Trinity GESE exam, all course materials, end of course certificate, full activity programme as detailed in the centre specific programme, local travel and entrance fees for all activities in the activity programme and optional drama andstreet dance workshops.
One free group leader place per 15 students included in the package price. Any additional leaders, accompanying adults, or leaders with fewer than 15 students, will be charged £50 per person per night pro rata (£40 per person per night in Hull, Myerscough and Lincoln).
Courses run from Sunday to Sunday. Students can arrive on any Sunday except where arrival dates are restricted. Mid-week arrivals may be accepted in some centres upon request. Minimum course length is one week. (Trinity Exam isnot included for one-week bookings).
Target English International do not charge any booking or registration fees. A £15 bank transfer supplement is added to all invoices to cover UK bank charges.
A £40 or 40 Euro refundable damage deposit is taken from all students on arrival at the centre and refunded on departure.
BOOKINGS & PAYMENTS
1. All bookings made become valid and binding once they have been confirmed in writing by Target English International.
2. A 20% deposit payment is required on all group bookings made in order to confirm places. Bookings can only be secured by payment of the above deposit. This will not be refunded if cancellation occurs less than 28 days before arrival.
3. Full balance payment is required at least 28 days before the starting date of the course, or immediately in the case of late bookings (less than 28 days before course). Services will only be provided when payment is received. Late payment may result in cancellation of the booking by Target English International.
CANCELLATIONS AND CHARGES
1. All cancellations must be notified in writing to Target English International.
2. Cancellation charges are as follows:
• If the cancellation is made between 28 and 14 days before the arrival date, we will charge 75% of the total invoice
• If the cancellation is made less than 14 days before the arrival date, we will charge 100% of the total invoice
• If we do not receive a written cancellation or a student fails to arrive we will charge 100% of the total invoice.
3. Target English International recommends you arrange full insurance cover against any possible cancellation charges.
4. If you wish to make any changes to your booking you must do so in writing prior to arrival. Target English International reserves the right to charge you an administration fee for any change to your booking. All changes will be subject to availability.
5. Target English International reserves the right to suspend or expel a student for serious misconduct, without refund of fees.
6. All courses outlined in Target English International publicity materials are given in good faith as of August 2016. However, courses, timetables and programmes may be subject to change. Target English International reserves the right to change the particulars of a course, including changes to facilities, locations and dates of programmes where circumstances beyond our control make it necessary for us to do so, or where the level of bookings received does not meet the minimum number required to operate the course. In this event Target English International will either provide comparable services or refund that part of the service which has changed.
INSURANCE
1. Before arrival in the UK, all persons participating in Target English International programmes must arrange their own insurance against all expenses that might arise due to accident, illness or loss of luggage, personal effects and money.
2. Providers of activities such as horse riding, cycling, etc. insist that minors have an insurance waiver signed by their parent/guardian or group
leader before commencement of such activities. Target English International is precluded by the terms of its own insurance policy from signing such insurance waivers.
HEALTH ISSUES
Target English International must be advised of any health issues or specific dietary requirements of participants at the time of booking.
DAMAGES
Programme participants are liable for any damages caused by them and payment for such damage must be made immediately. A damage deposit is taken from each student on arrival.
OPTIONAL EXTRAS
Optional extras can be booked in advance with Target English International and are dealt with on a case by case basis. Target English International will always try to offer the greatest flexibility but if requests are not made before the 1st of June 2017, and in writing via e-mail, then Target English International are unable to guarantee that these requests will be met.
TRINITY GESE EXAMINATION
Target English International include as part of their package the Trinity College London GESE Examination for all students. Target English International requires agents or groups to provide the necessary information to enter each candidate for the exam no later than the 8th of June 2017, and can only do so on receipt of this information. Target English International staff will assess the student
on arrival and determine the appropriate level. Target English International will endeavour to ensure that all exams take place towards the end of each student’s stay, but reserve the right to change this if necessary. There are no discounts available on course fees for groups, or students that do not wish to sit the exam. The exam is offered by Target English International in good faith as a way to enhance the overall academic experience.
PUBLICITY INFORMATION
All Target English International’s publicity materials and information are published in good faith as of August 2015. We regularly update brochures and photographs. It is automatically assumed that pictures taken of students participating in activities or lessons can be used in future brochures or advertising material.
LIABILITY
Target English International does not accept liability for personal injury or the death of any student unless caused by the proven negligence of Target English International or its servants. Target English International does not accept any liability for the loss or damage of any property belonging to students. Target English International accepts no responsibility for losses or additional expenses in the event of cancellation or change due to delays in travel services, strikes, natural disasters, war or the threat of war, acts of terrorism, quarantine, weather, sickness or any event
outside the control of the company. In the event of any cancellation due to an event beyond Target English International’s control, the aforementioned cancellation charges will apply.
COMPLAINTS
Any complaint relating to the level of service provision from Target English International, their staff, or one of their suppliers should initially be addressed to a member of the on-site team in the centre, in line with our complaints policy and procedures. Often this can ensure the rapid resolution of the complaint. If the problem is not resolved it can be addressed in writing to the UK Director of Target English International, Mr James Hordon. Once investigated and the nature of the complaint fully determined then appropriate further action can be taken. There can be no recompense for complaints made after departure.
METHODS OF PAYMENT
All bookings must be submitted in writing to Target English International.
All payments must be made in sterling via bank transfer to:
Account Name: Target English International
Account Number: 01842053
Bank Name: Allied Irish Bank
Bank Address:
Goodbard House, 15 Infirmary Street, Leeds
Bank Telephone Number: +44 113 242 2671
Bank Swift Code (BIC): AIBKGBL2L
Bank Code: 23-84-02
IBAN: GB87AIBK23840201842053
All bank charges must be paid in advance by the sender. A bank transfer supplement of £15 will be added to each invoice to cover UK bank charges.
With all payments, please specify: (1) Student or Group Name, (2) Course Centre, (3) Start Date, (4) Invoice Number
One free group leader place per 15 students included in the package price. Any additional leaders, accompanying adults, or leaders with fewer than 15 students, will be charged £50 per person per night pro rata (£40 per person per night in Hull, Myerscough and Lincoln).
Courses run from Sunday to Sunday. Students can arrive on any Sunday except where arrival dates are restricted. Mid-week arrivals may be accepted in some centres upon request. Minimum course length is one week. (Trinity Exam isnot included for one-week bookings).
Target English International do not charge any booking or registration fees. A £15 bank transfer supplement is added to all invoices to cover UK bank charges.
A £40 or 40 Euro refundable damage deposit is taken from all students on arrival at the centre and refunded on departure.
BOOKINGS & PAYMENTS
1. All bookings made become valid and binding once they have been confirmed in writing by Target English International.
2. A 20% deposit payment is required on all group bookings made in order to confirm places. Bookings can only be secured by payment of the above deposit. This will not be refunded if cancellation occurs less than 28 days before arrival.
3. Full balance payment is required at least 28 days before the starting date of the course, or immediately in the case of late bookings (less than 28 days before course). Services will only be provided when payment is received. Late payment may result in cancellation of the booking by Target English International.
CANCELLATIONS AND CHARGES
1. All cancellations must be notified in writing to Target English International.
2. Cancellation charges are as follows:
• If the cancellation is made between 28 and 14 days before the arrival date, we will charge 75% of the total invoice
• If the cancellation is made less than 14 days before the arrival date, we will charge 100% of the total invoice
• If we do not receive a written cancellation or a student fails to arrive we will charge 100% of the total invoice.
3. Target English International recommends you arrange full insurance cover against any possible cancellation charges.
4. If you wish to make any changes to your booking you must do so in writing prior to arrival. Target English International reserves the right to charge you an administration fee for any change to your booking. All changes will be subject to availability.
5. Target English International reserves the right to suspend or expel a student for serious misconduct, without refund of fees.
6. All courses outlined in Target English International publicity materials are given in good faith as of August 2016. However, courses, timetables and programmes may be subject to change. Target English International reserves the right to change the particulars of a course, including changes to facilities, locations and dates of programmes where circumstances beyond our control make it necessary for us to do so, or where the level of bookings received does not meet the minimum number required to operate the course. In this event Target English International will either provide comparable services or refund that part of the service which has changed.
INSURANCE
1. Before arrival in the UK, all persons participating in Target English International programmes must arrange their own insurance against all expenses that might arise due to accident, illness or loss of luggage, personal effects and money.
2. Providers of activities such as horse riding, cycling, etc. insist that minors have an insurance waiver signed by their parent/guardian or group
leader before commencement of such activities. Target English International is precluded by the terms of its own insurance policy from signing such insurance waivers.
HEALTH ISSUES
Target English International must be advised of any health issues or specific dietary requirements of participants at the time of booking.
DAMAGES
Programme participants are liable for any damages caused by them and payment for such damage must be made immediately. A damage deposit is taken from each student on arrival.
OPTIONAL EXTRAS
Optional extras can be booked in advance with Target English International and are dealt with on a case by case basis. Target English International will always try to offer the greatest flexibility but if requests are not made before the 1st of June 2017, and in writing via e-mail, then Target English International are unable to guarantee that these requests will be met.
TRINITY GESE EXAMINATION
Target English International include as part of their package the Trinity College London GESE Examination for all students. Target English International requires agents or groups to provide the necessary information to enter each candidate for the exam no later than the 8th of June 2017, and can only do so on receipt of this information. Target English International staff will assess the student
on arrival and determine the appropriate level. Target English International will endeavour to ensure that all exams take place towards the end of each student’s stay, but reserve the right to change this if necessary. There are no discounts available on course fees for groups, or students that do not wish to sit the exam. The exam is offered by Target English International in good faith as a way to enhance the overall academic experience.
PUBLICITY INFORMATION
All Target English International’s publicity materials and information are published in good faith as of August 2015. We regularly update brochures and photographs. It is automatically assumed that pictures taken of students participating in activities or lessons can be used in future brochures or advertising material.
LIABILITY
Target English International does not accept liability for personal injury or the death of any student unless caused by the proven negligence of Target English International or its servants. Target English International does not accept any liability for the loss or damage of any property belonging to students. Target English International accepts no responsibility for losses or additional expenses in the event of cancellation or change due to delays in travel services, strikes, natural disasters, war or the threat of war, acts of terrorism, quarantine, weather, sickness or any event
outside the control of the company. In the event of any cancellation due to an event beyond Target English International’s control, the aforementioned cancellation charges will apply.
COMPLAINTS
Any complaint relating to the level of service provision from Target English International, their staff, or one of their suppliers should initially be addressed to a member of the on-site team in the centre, in line with our complaints policy and procedures. Often this can ensure the rapid resolution of the complaint. If the problem is not resolved it can be addressed in writing to the UK Director of Target English International, Mr James Hordon. Once investigated and the nature of the complaint fully determined then appropriate further action can be taken. There can be no recompense for complaints made after departure.
METHODS OF PAYMENT
All bookings must be submitted in writing to Target English International.
All payments must be made in sterling via bank transfer to:
Account Name: Target English International
Account Number: 01842053
Bank Name: Allied Irish Bank
Bank Address:
Goodbard House, 15 Infirmary Street, Leeds
Bank Telephone Number: +44 113 242 2671
Bank Swift Code (BIC): AIBKGBL2L
Bank Code: 23-84-02
IBAN: GB87AIBK23840201842053
All bank charges must be paid in advance by the sender. A bank transfer supplement of £15 will be added to each invoice to cover UK bank charges.
With all payments, please specify: (1) Student or Group Name, (2) Course Centre, (3) Start Date, (4) Invoice Number